Returns & Exchanges
At ROCKRBOS New Arrivals, we want you to be fully satisfied with your gear; therefore, we offer a 30-day return policy for all unused sports equipment in its original packaging. If your new gear doesn't meet your performance standards, our streamlined process ensures a quick exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused items in their original boxing, ensuring all tags and protective materials are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team inspects your returned gear, we will process your refund or ship your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing